APPOINTMENT 
Terms & Conditions Of Service
ONLINE PURCHASES ONLY
This website is operated by La Difference Time Centre. Throughout the site, the terms “we”, “us” and “our” refer to La Difference Time Centre. La Difference Time Centre offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated in these Terms and Conditions of Service.
By visiting our site and/or purchasing something from our online store, you engage in our “ Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink (together, the “ Terms and Conditions of Service“” or “ Terms and Conditions“). These Terms and Conditions of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms and Conditions of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services, including by making a purchase through the site.
Any new features or tools which are added to the current store or site shall also be subject to the Terms and Conditions of Service unless we provide otherwise in writing. You can review the most current version of the Terms and Conditions of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Online Store Terms
By agreeing to these Terms and Conditions of Service, you represent that you are at least the age of majority in your state or province/territory of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright laws.
You must not transmit any worms or viruses or any code of a harmful, disruptive or destructive nature.
A breach or violation of any of the Terms and Conditions may result in an immediate termination of our Services to you in our sole and absolute discretion.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changed to conform and adapt to technical requirements of connecting networks or devices. Credit card information is encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.
Accuracy, Completeness and Timeliness of Information
To the fullest extent permitted by applicable law, we are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications to the Service and Prices
Prices for our products are subject to change without notice. Prices may differ from those for purchases made through other channels. Also, not all products are available for purchase online.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products or Services
Certain products or services may be available exclusively online through the website. Other products or services may be available exclusively in our physical retail location.
Products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have sought to display as accurately as possible the colors and images of our products that appear on our site. We cannot guarantee that your computer monitor’s display of any color will be accurate.
Our Rights Regarding Orders
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, household, geographic region or jurisdiction per order, or on any other basis. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product or Service pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product or Services at any time. Any offer for any product or Service made on this site is void where prohibited. In the event that we choose not to ship an item, you will be notified accordingly and any amount charged in relation to your order will be refunded. We reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
We reserve the right to verify the validity of all orders and cancel any order if we find evidence of fraud, tampering and/or any other violation of these Terms and Conditions. All orders and other requests, including returns and exchanges, are subject to verification by us at any time and for any reason in our sole discretion. We reserve the right, in our sole and absolute discretion, to require proof of identity (in a form acceptable to us): (i) for the purposes of verifying the legitimacy of any order and/or other information; and/or (ii) for any other reason we deem necessary, in our sole and absolute discretion, for the purposes of fulfilling an order or enforcing these Terms or our Return Policy in accordance with our interpretation of these Terms and Conditions. In order to help protect you and us from fraudulent transactions, we may provide your transaction-related information to a reputable third party organization to perform an address verification.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to decline an order if payment information does not pass the qualifying rules, including, but not limited to, payments from cards issued outside of Canada, failed CVC verification, failed postal code verification and delivery addresses that contain Postal Code Box information (P.O.Box.)
Additional information may be required for purchases exceeding $10,000.00.
Accuracy of Billing and Account Information
You agree to provide current, complete and accurate purchase information for all purchases made on our online store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Return Policy.
Payment and Delivery
You have a legal obligation to pay for any orders indicated to be made by you. In order to complete an order through the website, you may be required to provide certain information that is required to process your order. For example, you will be required to provide valid payment information (e.g. a valid credit card number and expiration date) to facilitate payment of your order. By completing an order through the website, you are agreeing to pay, in full, the prices and all applicable taxes and specified shipping and handling and other fees in relation to your order, either by credit card or other permitted payment method. Unless otherwise indicated, all dollar amounts on the website are in Canadian Dollars.
We reserve the right, in our sole and absolute discretion, to change the permitted methods of payment, including without limitation, the credit cards and/or other types of payment options we are able to accept, at any time. If complete payment for your order is not received and verified by us, your order will not be processed. If you do not complete or improperly complete your order it may not be accepted or acknowledged.
A hold will be placed on your credit card at the time the order is placed. Once the order has been reviewed, approved and processed, the hold will be released and your card will be charged. You will be responsible for all applicable taxes related to your order. Applicable taxes will be charged at the time you are billed. Applicable sales tax will also be applied to the shipping and handling, return shipping and gift packaging or other charges. Taxes may depend on delivery location.
Please note that adding an item or items to your shopping cart (“Cart”) does not reserve such item(s) for you or guarantee that you will be able to purchase such item(s) at a later date. An item can sell out while it is sitting in your Cart. If an item was removed from your Cart, this may mean that we have sold out prior to you completing your Order. We reserve the right, in our sole and absolute discretion, to change the prices offered on the website at any time, including without limitation, items that have been placed in your Cart.
Delivery
The estimated delivery time will be specified when you place your order. However, as we use a third party to ship purchases, your order may arrive before or after the expected date. The estimated delivery time will also depend on product availability and on the shipment destination.
Multiple orders may not always be shipped together. Depending on our product availability and on the size of your order, we reserve the right to divide the delivery of your order into partial shipments. Thus, you may receive several shipments to complete your order.
Purchases will only be shipped to a valid mailing address recognized by the third party shipping company. We do not ship outside of Canada. In the event we are not able to ship to the shipping address you provide, we will notify you to obtain an alternate eligible shipping address. Otherwise, your order will be cancelled, and you will receive a refund in respect of your purchase.
Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
To the fullest extent permitted by applicable law, any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions of Service, unless we provide otherwise in writing.
Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party and not to us.
User Comments, Feedback and other Submissions
If you send us any submissions of messages or comments, or without a request from us you send, post or transmit through the site creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘ Comments‘), you agree that we may, at any time, without restriction, edit, modify, copy, publish, distribute, translate and otherwise use in any medium any Comments that you provide to us, and to allow others to do the same. Subject to Our Privacy Policy, we are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. You waive all moral rights in and to all Comments that you post on, upload or otherwise submit to or through, the site or to us.
We may, but have no obligation to, monitor, edit or remove Comments and content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service, or for any other reason in our sole and absolute discretion.
You agree and represent to us that your Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third-party.
If you are a copyright or trade-mark owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright or trade-mark, or any other intellectual property law, and you believe your intellectual property rights may have been infringed by material on this site, you may contact us using the information below.
Ownership of the Website and Personal Information
The website consists of various graphics, texts, icons, buttons, videos, audio and other files, images, designs, texts, trade-marks, brand names, software and other materials (collectively, the “ Content”) that have been provided by us and/or other individuals or entities. All such Content is owned by us and/or the applicable third party. You hereby acknowledge that the website and each component of the website (including, without limitation, the Content) are protected to the fullest extent permitted by applicable law – including, but not limited to, copyright, trade-mark, patent and all other applicable intellectual property and other laws. Your use of the website does not grant or transfer to you any ownership or other rights in the website or any Content, and except as expressly provided, nothing herein or within the website or any Content shall be construed as conferring on you or any other person or entity any license under any of our or any third party’s intellectual property or other rights. Any rights not expressly granted to you in this Agreement are expressly reserved. You may not modify, reproduce, distribute, create derivative works or adaptations of, publicly display or in any way exploit the website, or any Content, in whole or in part, except as expressly authorized by us in writing. For greater certainty and the avoidance of any doubt, you agree that you will not take any action that is inconsistent with our ownership of the website and/or our ownership of, or any third party’s ownership of, any Content. You are hereby expressly prohibited from removing any proprietary notice of ours, or any third party, from any copy of the website or any Content.
Certain names, graphics, logos, icons, designs, words, titles or phrases contained within the website and/or Content may constitute trade names, registered or unregistered trade-marks or service marks (collectively, “ Trade-marks”) of us or other third party individuals or entities.
Trade-marks may be unregistered or registered in Canada and in other countries, as applicable. All Trade-marks not owned by us are the property of their respective owners, and, where used by us are used under license or with permission. All Trade-marks are and shall remain the sole and exclusive property of their respective owner(s). Any use of such Trade-marks, except as expressly provided for herein, without the express written consent of the applicable owner is strictly prohibited. Nothing contained herein or on the website or any Content may be construed as granting, by implication, estoppel, or otherwise, any license to use any Trade-mark(s). You agree that you will not take any actions inconsistent with our ownership of, or any third party’s ownership of, the Trade-marks.
Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability or other matters. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms and Conditions of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of harmful, disruptive or malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses, as we determine in our sole and absolute discretion.
Disclaimer of Warranties; Limitation of Liability
To the fullest extent permitted by applicable law:
- We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
- We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
- You agree that from time to time we may remove the service for indefinite periods of time or cancel the Service at any time, without notice to you.
- You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
- Any products and/or services described on the website or any content are offered in jurisdictions where they may be legally offered.
- The information available on or through the website or any content is not an offer or solicitation by anyone in any jurisdiction in which an offer or solicitation cannot legally be made, or to any person to whom it is unlawful to make a solicitation.
- Comments or opinions expressed on the website are those of their respective users only. Comments or opinions expressed on the website and in user content do not necessarily represent or reflect the views of La Difference Time Centre. We are not responsible for, and disclaim all liability in relation to, any and all user content posted, uploaded or otherwise submitted to or through the website.
- In no case shall La Difference Time Centre, our staff, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend and hold harmless La Difference Time Centre, and our subsidiaries, affiliates, partners, agents, contractors, licensors, service providers, subcontractors, suppliers, staff and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Severability
In the event that any provision of these Terms and Conditions of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions of Service are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms and Conditions of Service shall not constitute a waiver of such right or provision.
These Terms and Conditions of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms and Conditions of Service shall not be construed against the drafting party.
Governing Law
These Terms and Conditions of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.
Changes to Terms and Conditions of Service
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions of Service constitutes acceptance of those changes.
Contact Information
For further information, please contact us via the below methods:
La Difference Time Centre
Downtown Markham
Unit 101, 180 Enterprise Boulevard
Markham, ON L6G 1B3
Regular business hours are Tuesday to Saturday from 11:00 a.m. to 5:00 p.m. EST
Telephone: 1-905-771-9111
Email:
info@ladifference.ca.
Privacy Policy
General Statement
We take your privacy very seriously and we are committed to protecting it. You should know what personal data we collect, use and disclose, and understand your rights in respect of your personal data.
Our Privacy Policy explains our policies and practices regarding how we collect, use, and disclose the personal data that we collect through, including but not limited to, our digital websites, our stores or during our events.
This Privacy Policy provides important information about your personal data.
Who we are
“La Difference”, “we” “us” and “our” refers to La Difference Time Centre and LaDifference.ca website responsible for the custody and control of your personal data, except as otherwise stated in this Privacy Policy.
La Difference Time Centre is a private, family-owned business, incorporated in the province of Ontario, with its mailing address as 180 Enterprise Boulevard, Markham, Ontario, L6G 1B3. For further information on La Difference Time Centre, please visit https://ladifference.ca
What personal data do we collect and how is it collected?
Personal data is information relating to an identified or identifiable natural person. It may include, but not limited to, the name, address and gender of an individual. We may collect personal data either directly from you (when you make a purchase in store) or indirectly from you (via our “Digital Platforms” such as electronic devices that interact with our websites, electronic forms or mobile applications.)
You may provide us with information:
- When you create an account online or in our stores;
- When you use our Digital Platforms;
- When you purchase items or services on our Digital Platforms or in our stores;
- When you visit our stores;
- When you participate in one of our events;
- When you contact our customer service.
Depending on what you provide us with, such information may include:
- Your identity (including your first name, last name, photo);
- Your contact details (including your postal address(es), email address(es), phone number(s));
- Your purchases and repairs (including purchase history, order details);
- Your preferences (including your size);
- Certain payment information (including billing information, payment type or method, or credit card number);
- Other information you may provide by filling out forms or by contacting us for virtual appointments (including your feedback, or other communications with us).
We will inform you when your information is required in order to process your request, to respond to your queries or to provide you with our purchase and services. If you do not provide this information, then it may delay or prevent us from processing your request, responding to your query or providing purchases or services to you.
We hope to ensure that the personal data we possess are accurate at all times and therefore we encourage you to update your information in case any changes have occurred. We also may ask you to update your information from time to time.
We recommend that you only provide the data requested or necessary for your query, and do not include any sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or data concerning personal health.
Information indirectly collected
We may collect information when you use our Digital Platforms, such as your IP address or other browsing information (including browser, operating system, device model), through cookies or similar technologies placed on your device. Some cookies are required for the proper functioning of our Digital Platforms and other are used for analytics purposes which help us to provide you with more personalized and customized services and a better digital experience. For more information about cookies and to know how you can edit your preferences, please read our Cookie Policy available on each Digital Platform.
We may also collect information about you from third parties, such as a spouse who contacts us on your behalf or from your friends who provide us with your information in order to select the desired items for you or to invite you to our events you may be interested in.
If you provide personal data to us about someone else, you must ensure that you are entitled to disclose that information to us and that, without us taking any further steps required by data protection laws, we may collect, use and disclose such information for the purposes described in our Privacy Policy. You should ensure the individual concerned is aware of the various matters detailed in our Privacy Policy. The individual must also provide the consents set out in this Privacy Policy in respect of how we will deal with their personal information.
Minimum age
We do not collect, directly or indirectly, personal data from persons under the age of 18, without prejudice to any local law setting a different minimum age. We therefore ask you not to provide us with personal data of persons who do not meet this requirement.
Information collection and how we use it
We collect and use your personal data based on one or many of the following legal basis:
- we have obtained your prior consent (for example, when we collect your information into our database or when you make a purchase or when you submit an inquiry). Please note that for this specific legal basis, you have the right to withdraw your consent at any time;
- we are permitted to collect, use or disclose your personal data in accordance with applicable privacy law; and
- we have to process your personal data to comply with applicable laws and regulations.
Depending on the context, we may use your personal data in order to:
- provide you with the items or services you requested;
- conduct checks to identify you and verify your identity;
- send you Promotional Communications, with your prior consent;
- provide you after-sale services and manage refunds or exchanges;
- respond to your queries, suggestions and requests, including your data subjects’ rights exercises;
- manage complaints and litigation;
- manage the events you registered and/or participated in;
- to detect, prevent and fight against any fraudulent or illegal activity, including to protect your transactions from payment fraud, to act against counterfeiting and against the resale of our products in violation of our terms and conditions of sale and/or outside our distribution network
- protect you, employees and other individuals in our stores as well as our property;
- manage the stock of certain types of rare products to allow a fair allocation of the products we sell;
- monitor and improve our Digital Platforms;
- conduct statistical analysis, in particular to adapt our product offer (including the use of your nationality after anonymization);
- improve our products and services;
- respect our legal obligation, including providing information to regulatory bodies when legally required, in particular to comply with our legal obligations, prevention and the fight against fraud, money laundering and the financing of terrorism.
Disclose and transfer of personal data
We may disclose your personal data only to the parties indicated below and for the following reasons:
- We disclose your personal data to La Difference Time Centre employees that need to have access to your personal data and are authorized to process them in order to achieve the aforementioned purposes and who are committed to confidentiality.
- We may disclose your personal data to La Difference Time Centre employees that are in charge of customer relationship, retail, e-commerce, communication, legal affairs, finance, internal audit, IT management and security for the purposes set out in our Privacy Policy and to provide you with a consistent level of service within La Difference Time Centre. This may include providing you with the products and services that you have requested, improving the services provided and – with your consent – sending you Promotional Communications concerning offers, services, products or events. For such purposes, you may withdraw your consent at any time.
For the specific purpose of combating payment fraud, your personal data are communicated to La Difference Time Centre in order to process your order and to fight against online payment methods fraud attempts. As part of our legitimate interest to fight against fraud with payment methods, La Difference Time Centre is responsible for the custody and control of your financial information for the purpose of payment fraud prevention, can transmit your financial information to an external service provider with a fraud detection tool in order to authenticate a payment. Such service provider is committed to confidentiality.
How we disclose information?
We may also disclose personal data to third-party providers to process and fulfill requests.
All such processing is based on our prior instructions set out in a binding contract that is compliant with the requirements of applicable law. Such disclosures are made for different purposes including:
- IT development and support;
- Hosting and carrying out marketing and business studies and marketing campaigns;
- Verifying your information, authenticating payments and processing orders and payments, to third parties that provide credit reporting, payment or order fulfilment services;
- Delivery services
- Data quality management services (standardization, deduplication of data to ensure relevant and consistent databases…)
These providers are committed to confidentiality and are not permitted to use your personal data for any other purposes. We also require them to use appropriate security measures to protect your personal data.
Part of those service providers are located outside of your country. We have taken steps to ensure all personal data is provided with adequate protection and that all transfers of personal data, including outside of Canada are done lawfully. Where we transfer personal data outside of Canada, the transfers will be under an agreement which covers the requirements for the transfer of personal data outside Canada, such as appropriate safeguards for the protection of your personal data.
- We may be required by the binding requirements of an applicable law, or for the purposes of responding to legal proceedings or other lawful requests to disclose your personal data to authorities or third parties.
- We may also disclose or otherwise process your personal data, in accordance with applicable law, to defend our legitimate interests (for example, in civil or criminal legal proceedings). We may disclose such personal data as necessary to identify, contact or bring legal action against a person or entity who may be violating our Terms and Conditions of Services, or who may be causing injury to, or interfering with, other users of our Digital Platforms.
In the event that La Difference Time Centre, or all or part of its or their assets, are acquired by a third party, your personal data may be included in the transferred assets. In accordance with applicable law, we may disclose your personal data to the other party of a prospective business transaction, provided such party complies with the terms of this Privacy Policy, is bound by duties of confidentiality and agrees to return or delete your personal data if the transaction is not completed or notify you if the transaction is completed.
How do we protect your personal data?
All your personal data is strictly confidential and will only be accessible, on a need-to-know basis, to duly authorized personnel of La Difference Time Centre and other third-party providers acting on our behalf with appropriate physical, technical and organizational security safeguards.
La Difference Time Centre has implemented security measures to protect your personal data against unauthorized access, use and disclosure. We follow appropriate security procedures in the storage and disclosure of your personal data to prevent unauthorized access by third parties and to prevent your data being accidentally lost or deleted. We limit those who access your personal data to those who have a genuine business need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We require those parties to whom we transfer your personal data to comply with the above security measures. However, unfortunately, the transmission of information via the internet is not completely secure. So, we cannot ensure the security of your personal data transmitted by you to us via the internet. Any such transmission is at your own risk and you acknowledge and agree that we shall not be responsible for any unauthorized use, distribution, damage or destruction of your personal data, except to the extent we are required to accept such responsibility under applicable law. Once we have received your personal data, we will use the security measures described above to safeguard such information.
The security of your personal data is important to us, so please contact us immediately should you become aware of any incident involving the loss or unauthorized access to or disclosure of your personal data that is in our custody or control. You agree, at your own risk, to keep the username and password for your Digital Platform customer account confidential and never to disclose them to third parties. In case of loss, theft or unauthorized use of your username or password, you agree to immediately notify us using the contact information set out below.
What rights do you have to protect your personal data?
In accordance with the applicable data protection laws, you can, at any time, request access, rectification, erasure and portability of your personal data or restrict and object to the processing of your personal data.
You have the right of access to a copy of your personal data. In certain limited and specific situations, we may not be able to provide access to all of your personal data, such as information that contains references to other individuals or information that cannot be disclosed for legal, security, or commercial proprietary reasons. In those circumstances, we will provide you with the reason for denying such access, subject to any legal or regulatory restrictions.
You have the right to require us to rectify any mistakes in your data or to complete your information. Depending upon the nature of the information challenged, amendment may involve the correction, deletion, or addition of information.
You have the right to require us to delete your personal data, in certain applicable situations.
You have the right to require us to restrict processing of your personal data, in certain applicable circumstances.
You have the right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party — in certain applicable situations.
You have the right to object the processing of your personal data at any time for direct marketing.
When the processing of your personal data is based on your consent, you may at any time decide to withdraw it. If your consent is withdrawn, it will not affect the processing of your personal data based on other legal bases, such as fulfilling your orders and storing your order data as required by applicable law.
If you no longer wish to receive our marketing/promotional information, we remind you that you may withdraw your consent to direct marketing at any time directly from the unsubscribe link included in each electronic promotional message we send to you or by contacting us as set out below. If you do so, we will promptly update our databases, and will take all reasonable steps to meet your request. However, we may continue to contact you to the extent necessary for the purposes of any products or services you have requested.
You also have the right to lodge a complaint with your local privacy commissioner in case of alleged infringement of the data protection rules applicable to you.
To exercise any of those rights, please contact us using the contact information below.
Please note that upon exercising any of the rights listed above, you will be requested to let us know what right you want to exercise and provide information, for example a copy of an identity card, passport or other legally recognized identity, for identification purposes in order to process your request and protect you against fraudulent requests from third parties. Such proof of identification will only be used for this purpose.
How to contact us
For any inquiries or issues relating to your account privacy, data processing, to withdraw your consent, to exercise your rights, or to ask general questions, please contact our La Difference Time Centre team:
- By email: info@ladifference.ca
- By phone: 1-905-771-9111
- By mail: La Difference Time Centre, Downtown Markham, Unit 101, 180 Enterprise Boulevard, Markham, Ontario, L6B 1G3
In issues specifically related to Promotional Communications, we remind you that you can, at any time, directly unsubscribe through the “unsubscribe” link in any electronic promotional messages we send to you.
Changes to our Privacy Policy
Our Privacy Policy reflects our current practices and is subject to change and update from time to time. We encourage you to check our Privacy Policy periodically for updates and changes. Continuing to use our Digital Platforms and/or providing us with your personal data, you are consenting to the terms and conditions of our revised Privacy Policy.
Information about Cookies
A cookie is a small text file stored on your computer, tablet or mobile phone that makes it possible to save and track data about your use of the website. LaDifference.ca uses cookies to identify you or store your product selection in your cart, as an example. Cookies are managed by your Internet browser.
By continuing to use the LaDifference.ca website, you consent to our cookie settings and agree that you understand the terms of our cookies policy.
You can edit your preferences at any time by click to the “Configure Cookies Consent” button.
Managing your cookie preferences
You can easily disable and/or delete cookies from your computer, tablet or mobile phone by managing your browser settings. In order to manage cookies to best suit your needs, please bear in mind the purpose of cookies when setting your browser.
Please find below instructions about managing and disabling cookies, depending on your browser:
Internet Explorer
Go to Tools menu, then Internet Options.
Click on Confidentiality, then click on Advanced.
In the Cookies window, select your preferences.
Google Chrome
Click the Chrome menu, the upper right button.
Select Settings then click on Show advanced settings.
In the Privacy section, click the Content settings button.
Select your preferred option(s) in the Cookies section.
Firefox
Go to Tools then Options menu.
Click on the Privacy settings.
Select Use custom settings for history.
Select your preferred option(s) on the Accept cookies from sites section.
Safari
Click on Safari, then Preferences.
Click on the Privacy tab.
Go to Block cookies and select your preferred option(s).
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